General Enquiries Service

The Council provides a General Enquiries Service for the Planning Department. This service is available at the following times: 

Monday to Thursday 08:45 - 17:00 and Friday 08:45 - 16:30

In response to the current COVID-19 situation East Cambridgeshire District Council has implemented changes in working practice to limit the risk to its staff and the public. The Council’s Planning Department has moved to skeleton office staffing with the majority of its planning officers and support staff working remotely. The Council’s reception is also closed to the public.

While the Planning Department will continue to provide advice on straightforward planning matters as quickly as possible via the duty planning officer, we would request that wherever possible you send your enquiry via email to plservices@eastcambs.gov.uk rather than attempting to contact the department by telephone. Emailed enquiries will be passed to the duty officer who will respond to your enquiry. Please provide both an email address and contact telephone number with your enquiry.

Please be aware that while the Council will respond as soon as possible, there may be a delay in responding to your enquiry. We are grateful for your understanding and patience during this time.

The answer to most planning enquiries should be available on the Planning pages of this website. Our Frequently Asked Questions leaflet (pdf) leaflet may help direct you to the relevant information. However, if you are unable to find the information you are looking for you can contact us using the details below (Please see the Planning Data Retention and Privacy Document (pdf)).  If you contact us via direct dial your data will be dealt with in accordance with our Privacy Notice. If you wish to discuss a specific application/site with an Officer you will need to make a prior appointment with that Officer.

Officer Contact Details

The following table provides individual officer contact details, you can use these to contact them regarding individual cases or applications that they may be dealing with. Officers have been grouped into teams so if you are having any problems, you can contact immediate line managers for officers in the first instance. If officers are unavailable your call will be forwarded to our customer service team who will leave a message for the officer to return your call.