Loss of Utilities

Information on what to do if you suffer from a loss of utilities 

Utilities have become essential services which we rely on as part of modern life; they include: 

  • electricity, 

  • gas, 

  • water, 

  • sewers, 

  • telecommunications. 

Loss of these services can be caused by fires, flooding, severe weather and accidents. Loss of service can last for a few hours, days or weeks depending on the severity of the incident. 

Impacts on the local community could include: 

  • disruption to essential services and activities, 

  • people exposed to poor sanitation or limited drinking water, 

  • homes without heating, the ability to cook and/or keep food cold, 

  • limited telecommunications. 

What can you do?  

You can think about how the loss of these essential services could affect your life or business. And make plans to help you cope in the event of it happening. 

Below are some ideas to help you prepare for such a situation: 

  • keep a battery powered or wind-up torch or light at home, 

  • have a battery or wind-up radio in your home, 

  • have a home phone that doesn't need electricity (not cordless) in order to work, 

  • keep a list of emergency contact numbers for your utilities companies, 

  • keep a list of important contact numbers (not just stored in your mobile phone in case the battery runs out), 

  • know where the shut-off points in your home are for gas, electricity and water, 

  • keep an eye on vulnerable neighbours. 

Advice for power cuts 

Power cuts unfortunately sometimes do happen. UK Power Networks own and maintain electricity cables and mains across the East of England. You can call the free power cut phone line - 105 - to report or get information about power cuts.  As well as calling 105 you can get more information on the power cut website (external link)

Some people may need extra help during a power cut, such as they may have mains powered medical equipment in the home. 

Advice for loss of water supply  

Burst water mains can lead to a loss of supply. Anglian Water supply water and water recycling services in the East of England. They offer the following advice: