If you have a query with your energy bill, or are unable to pay, please contact our partner service PECT, they will help with advice and support.
PECT is a free one-to-one advice service that helps support people to keep warm, provides advices on energy bills and any energy debt you may have.
Contact them to see how you can benefit.
Ways to contact PECT
Tel: 0800 802 1773*
(*free from a landline. Calls from a mobile may be charged but are sometimes included in the airtime deal you have with your mobile provider)
Email: energyadvice@pect.org.uk
Book a call back (external link) from PECT
Complete the referral form (external link) (scroll towards the bottom of the website page)
If you are unable to contact PECT by any of these options yourself, please contact our Customer Services team on 01353 665555 and they can complete a form on your behalf.
Support and advice including energy bills, financial support, help with food, debt and money advice and Warm Hubs are all available on our Cost of Living pages.
Priority Services Register for older and disabled people
If you sign up to your supplier's Priority Services Register (PSR), you can get extra help and support with your energy supply.
The benefit of being on the register varies between energy suppliers but users may be offered free gas safety checks, free meter readings, the option to nominate somebody else to be sent a copy of the bill (a carer for example) and advanced notice if any energy supply has been interrupted.
You will need to contact both your gas AND electricity suppliers to be added to the register.