Assisted collections are provided where householders are unable to carry their waste sacks or move their wheeled bins to the kerbside, due to infirmity, serious long-term illness or disability.
The service is only provided where no member of the household is able to move the waste and proof will be required in the form of a medical letter or home visit.
The waste and recycling crews will then collect your sacks or wheeled bins from an agreed collection point on your property, and return your bins once emptied. The collection point must be visible from the roadside.
You can apply for an assisted collection online or you can download an application form (PDF)
Once we have received a signed application form we will contact you to arrange a collection point and start date for your assisted collection.
If you would like to cancel an existing assisted collection, please complete our online form below: