ACAS Helpline and Complaints

Help and advice for workers and employers on rights and obligations at work

Acas helpline and other resources

You can:

Acas ​​​​​​telephone helpline: 0300 123 1100

Acas telephone line helpline opening hours: Monday to Friday 8:00am to 6:00pm

Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. The helpline has a free translation service for over 100 languages.

You can ask Acas about:

Complaints

You can make a complaint about your employer or employment agency, or complain on behalf of someone else.

Your complaint will be directed to:

  • HM Revenue and Customs (HMRC), if it is about the National Minimum Wage

  • Employment Agency Standards inspectorate, if it is about employment agency legislation (except Agency Worker Regulations)

  • Gangmasters and Labour Abuse Authority (GLAA), if it is about agency workers in agriculture, horticulture, shellfish gathering or associated processing and packaging

  • Health and Safety Executive (HSE), if it is about working time issues, including maximum weekly working hours

  • the Agricultural Wages Team in the Rural Payments Agency, if it is about agricultural wages

For further information