Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you have changed address.

Claim your State Pension

You will get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.
 
Once you get the letter, you can put in a claim for your State Pension online or by phoning the claim line:
 
Make a Claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Monday to Friday, 8am to 7:30pm (except public holidays)
 
Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Monday to Friday, 8am to 6pm (except public holidays)

Get pension information, or report a change

Contact the Pension Service to:
  • get information about your State Pension
  • report a change in your circumstances, such as a change of address or bank details 
  • report a death
Telephone: 0800 731 0469
Textphone: 0800 731 0464
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Monday to Friday, 8am to 7:30pm

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You will need your postcode.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

For further information: