Follow your legal adviser’s complaints procedure or contact the Legal Ombudsman. 

Ask your legal adviser for a copy of their complaints procedure. This should tell you how to complain and how they will deal with it. 

You can complain to the Legal Ombudsman if your legal adviser does not respond to your complaint in 8 weeks or if you are unhappy with their response. 

Legal Ombudsman 

www.legalombudsman.org.uk (external link) 

0300 555 0333 

Monday to Friday, 9am to 5pm 

Find out about call charges (external link) 

Legal Ombudsman 

PO Box 6806 

Wolverhampton 

WV1 9WJ