Consumer Rights

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you are treated unfairly or when things go wrong. This includes problems with:
  • credit and store cards
  • faulty goods
  • counterfeit goods
  • poor service
  • contracts
  • builders
  • rogue traders
You can also get information about refunds, repairs and making a complaint from Which?.
 

Complain to an ombudsman

An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
 
There are different ombudsmen for different industries.
 
You can use the Ombudsman Association to find the right ombudsman for your complaint.
 

Money advice

You can get free, independent help from the Money Advice Service about anything to do with money, for example managing debt.
 

Buying from an EU country

Contact the UK European Consumer Centre for help with problems buying from an EU country.
 
There may be changes to your consumer rights from 1 January 2021.
 
For further information: