Housing - Meet the Team


Angela Parmenter  - Housing and Community Safety Manager

I began my housing career in 2008 as a Housing Options Officer. My speciality area was working with 16-25 yr olds. I worked closely with young people’s services and the Ely Young Peoples Project. Since then I have become more involved with the Police and their Anti-Social Behaviour agenda. I also gave general housing advice and information in order to prevent homelessness wherever possible.

In 2014 I become the Housing Options Manager; I manage a team consisting of 3 Housing Options Officers, 1 Landlord Liaison Officer, 1 Tenancy Support Officer and 1 Income Recovery Officer. I am also leading Officer for the travelling community and oversee the running of the Authority’s 3 traveller sites.

We are now looking to achieve DCLG Gold Standard as a department, an integral part of this involves the local community to work together to support each other into the most appropriate housing, the private rental market as an integral part of that vision. 

My vision for the local community to work together to support each other into the most appropriate housing, seeing the private rental market as an integral part of that vision. 

Sam Vaughan - Tenancy Support Officer

As a Tenancy Support Officer, I work with you as the Landlord and the Tenant to ensure that rental payments are being made. I establish a Budget plan with them to keep things running smoothly and for them to be in control. I help them set up their utility bills, bank accounts etc and have regular contact with them to ensure their relationship between you and them is maintained.

 If a difficulty arises, possibly from an accident, injury, illness or loss of job I can professionally assess the tenant and work with a plan to prioritise any support that is needed to get the Tenant ‘Back on track’  and in control, dealing with those issues that could be preventing their rent payments being made.

I work for you and the Tenant as you rely on your income and they depend on a roof over their head and I like to consider myself as a mediator and resolve the issues as quickly as possible.

Sarah Burton - Housing Options Officer

I started at East Cambridgeshire District Council in September 2013 as a volunteer working within the housing team. I wanted to gain experience and knowledge in a housing team at a Local Authority, whilst I studied for my level 3 Chartered Institute of Housing qualification. In October 2014 I stared my Level 4 qualification and am due to complete this in October.

In July 2014 I was offered a permanent full time position as housing assistant from there in March 2015 I was offered a position of full time Housing Options Officer. I am passionate and enthusiastic about all aspects of housing and hope to continue to gain knowledge and experience, I specialize in working with 16-25 year olds and the over 55’s helping them find suitable accommodation in East Cambs and surrounding areas. I work closely with partner agencies including ensuring that the client gets the right accommodation for their needs. 

Louise Duffield - Income Recovery Officer

16 years banking experience, 15 years finance experience in Local Government, and I am an AAT Qualified Accountant (Level 4).

Responsible for completing Income and Expenditure assessments in relation to Rent Deposit Loans for private rented accommodation and in exceptional circumstances removals and storage loans.  Also assess the affordability of potential future tenancies.

Responsible for the collection of repayments of the above loans, sending reminders when appropriate and as a last resort forwarding debts to the Council’s Debt Recovery Agents.