Contact Customer Services

Online

Many services are only a click away and if you register with us you will also be able to track your enquiry. Please see the web pages of the service you require to report any issues or make an enquiry.

For general enquiries please use our online enquiry form.

For compliments and suggestions please use our online comments form.

Unhappy about something? Let us put things right by using our complaints form.

No access to Internet?

There are 4 self serve kiosks in our reception with links to our own website, ARP, Sanctuary Housing, Homelink, Cambridgeshire County Council and Gov UK. These are available within office opening hours.

Telephone

Contact us on 01353 665555. Alternatively, there are telephones in reception with a direct line to Sanctuary Housing Repairs, Cambridgeshire County Council, Council Tax, Benefits and Business Rates

We are open Monday – Thursday 8.45am – 5pm, Friday 8.45am – 4.30pm

For emergencies outside office hours please call 07710 978900

Email

Email us at customerservices@eastcambs.gov.uk

In person

We are open Monday to Thursday 8.45am - 5.00pm and  Fridays 8.45am - 4.30pm

Our friendly Customer Services Team is available all day to help you with your enquiry. If you would like to discuss benefits or you have a general enquiry relating to Sanctuary Housing, there are advisers available.

There is also a self serve area in Reception with direct telephone line to Sanctuary Housing Repairs, Cambridgeshire County Council, Council Tax, Benefits and Business Rates and internet access to East Cambridgeshire District Council, ARP, Sanctuary Housing, Homelink, Cambridgeshire County Council and GOV UK.

Payments

Please note the last payment must be taken by 4.30pm on a Thursday and 4pm on a Friday.

The Council does NOT accept  ANY cash payments.

See How to Pay

By Post

Write to us at:-

East Cambridgeshire District Council
The Grange
Nutholt Lane
Ely
Cambridgeshire
CB7 4EE

Please ensure that you include all relevant information relating to your enquiry. If you would like the Council to telephone or write to you, please include your address and telephone number.