Feedback and complaints
We want to hear about your experience of the services we provide. We welcome all feedback, whether it is a compliment, complaint, or comment to help us improve the services we provide to all customers.
Contact us
Comment, complaint and enquiry form
Community advice service feedback
Housing advice feedback
Complaints
If you wish to make a complaint, we encourage you to contact either the Customer Services team, the individual department or person you have been dealing with directly via any of the methods above. All our staff will always listen to you and try to resolve any grievances quickly and informally. Most problems can be resolved this way.
Contact us
If your complaint, for whatever reason cannot be resolved informally, we will instigate our formal complaints procedure:
We aim to deal fairly and consistently with all our customers, including those whose actions we consider unacceptable. Further information on managing customer contact:
