Payments
We have been made aware of an issue with the postcode lookup in our payments system. Payments are working as normal, please enter your address manually whilst we wait for an update from our provider. Sorry for any inconvenience caused.
Contact Customer Services
We are open Monday to Thursday 8:45am to 5pm, Friday 8:45am to 4:30pm.
Online
Pay, apply and report online using our self service portal
Telephone
Call us on 01353 665555
Email us at ContactUs@eastcambs.gov.uk
Person
Our Customer Service Team can be found at The Grange, Nutholt Lane, Ely, CB7 4EE
There are four self serve kiosks in our reception available for use during office hours.
Post
Write to us: East Cambridgeshire District Council, The Grange, Nutholt Lane, Ely, Cambridgeshire, CB7 4EE
Emergencies
Outside of office hours and public holidays: 07710 978900
Emergency calls only including lost and stray dogs. Please note we will only respond to stray dogs found in our area.