FOI/EIR 25/26-546-Digital Delivery

Breakdown of staffing and costs for Digital Services

Received 13 February 2026

Please treat this as a request for information under the Freedom of Information Act 2000. To understand how your organisation structures and resources digital delivery, please provide the following concise information:
1. Team Sizes & Structure
For the following teams, please provide total FTEs and the number of managers vs staff:
• CRM development
• Web development
• Web content
• Digital/UX/Service Design
• Business Analysts supporting CRM/digital
• Integration team supporting CRM/Web integrations
• CIO/Change/Transformation officers supporting CRM/digital/web
Please also confirm:
• Number of permanent vs temporary staff
• Number of current vacancies
2. Pay Bands
For each of the above teams, please provide the salary band/grade used for recruitment.
3. Remit
For each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports.
4. Costs
Please provide:
• Annual staffing budget for digital/CRM/web functions
• Annual licence/support costs for CRM, website CMS and integration platforms
5. Platforms Used
Please confirm the CRM system, CMS platform, integration platform and online forms tools currently used.
If publicly available, a link to any recent Digital or Customer Strategy would also be appreciated.

Responded 24 February 2026

1. There is one Digital Services & Information Manager (who holds two separate roles – Digital Services and Information), and three Digital Services Officers, who are responsible for all CRM and Web Development. All are permanent staff. There are no vacancies.
2. The Digital Services & Information Manager holds two roles and therefore there is not a grade specifically determined for Digital Services Manager separately. Digital Services Officers are Grade 5.

3. One main corporate website and one intranet website. Approximately 250 CRM forms.
4. Please see entries for CRM (Granicus) and Web (Invuse) at: Open data: Procurement information | Open data | East Cambridgeshire District Council
5. Granicus