FOI/EIR 25/26-530-HR Software

Procurement details of HR Management software use

Request received 9 February 2026

This request is for factual information about systems and contracts and does not seek confidential pricing, security details, or supplier intellectual property.
1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?
2. For each ERP system identified, what are the contract start and contract end dates, including any extension options where known?
3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third-party implementation partner?
4. If an implementation partner was used, please provide the name of the partner organisation.
5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?
6. What payment platform or system is currently used to facilitate these payments?
7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award?
8. What are the contract start and contract end dates for the payment platform, including any extension options where known?

Responded 11 February 2026

Finance
1. Unit 4 (Agresso)
2. Start date: 03/10/2003, end date: 30/04/2027
3. Direct with the software supplier
4. n/a
HR
1. Midland HR (iTrent)
2. Start date: 01/04/2017, review date: 01/04/2025, end date: 09/05/2030
3. Direct with the software supplier
4. n/a
5. Please see: Ways to pay | East Cambridgeshire District Council
6. Civica
7. Direct Award
8. Start date: 04/04/2014, end date: 31/05/2027