FOI/EIR 25/26-524-Council Tax Arrears

Details of Council Tax Arrears and relief for victims of domestic abuse

Request received 6 February 2026

1. Council tax arrears
(a) What is the total value (£) of council tax arrears currently held by the authority?
(b) How many individual accounts are currently in council tax arrears?
(c) How many council tax accounts were referred to enforcement agents (e.g. bailiffs) in the last 24 months?
2. Support to Victim-Survivors of Domestic Abuse
(a) In the last 24 months, how many residents experiencing domestic abuse has the council supported with debt-related relief or support (e.g. council tax reductions, payment plans, discretionary hardship payments, write-offs)?
(b) Does the authority record or monitor whether a resident requesting debt relief has experienced domestic abuse? If so, how many such cases have been recorded in the last 24 months?
3. Debt Recovery and Domestic Abuse Policies
(a) Does the authority have any policies, procedures, or guidance documents that refer to domestic abuse as a consideration in debt recovery processes (including enforcement, recovery pauses, or alternative arrangements)? Please provide a copy or link.
(b) Does the authority have any policies, procedures, or guidance that include domestic abuse as a factor in determining eligibility for council tax write-offs or reductions under Section 13A(1)(c) of the Local Government Finance Act 1992?
4. Discretionary Write-Off Monitoring
(a) Does the authority monitor or record the use of discretionary council tax write-offs granted under Section 13A(1)(c)?
(b) If yes: How many discretionary council tax write-off requests were (i) received and (ii) approved and (iii) not approved in the last 24 months?
(c) In how many of those (i) received (ii) approved and (iii) not approved cases was domestic abuse recorded as a contributing factor or reason for the request?
(d) Does the authority monitor and record the decision maker and decision-making time scale for council tax write offs? If yes: (i) Who was the decision maker for these cases and (ii) what was the average time taken to make a decision and (iii) were individuals given a written explanation when a request is refused?
5. Approaches to Other Public Sector Debts
(a) Does the authority have policies or guidance in place relating to recovery of other public sector debts (e.g. housing arrears, benefit overpayments, social care charges)?
(b) Do any of these policies explicitly reference domestic abuse as a relevant factor in debt recovery or relief decisions?
(c) Please provide copies or links to these policies.
6. Enforcement Agents
(a) Are external enforcement agents used for council tax recovery? If yes, please provide the name(s) of current suppliers.
(b) Did your procurement or process for selection of external enforcement agents consider vulnerability in relation to domestic abuse?
(c) Do your contracts with these suppliers set out requirements on vulnerability in relation to domestic abuse?
(d) Do you share vulnerability relating to domestic abuse with enforcement agents, and if so under what policy or data sharing agreement? Please provide copy of the applicable data sharing agreement, if available.
7. Training and practice
(a) Are your staff required to undertake training that include identifying signs of domestic abuse?
(b) Are your staff required to undertake training that includes identifying signs of economic abuse?

Responded 23 February 2026

1.
(a) £3,844,714.11
(b) 3,216
(c) 1899
2.
(a) Information not held
(b) Information not held
3.
(a)The Council has a holistic approach to collection and so the generic term vulnerability is considered in the debt collection process. Domestic abuse would fall into this category, as detailed in the attached link.
https://eastcambs.gov.uk/sites/default/files/2024-09/Vulnerable%20Community%20Strategy%202024-2029%20final.pdf
(b) Vulnerability is considered in the eligibility for Council tax write offs
4.
(a)Yes
(b)
i. 2
ii. 0
iii. 2
(c)
i. 1
ii. 0
iii. 1
(d)
i. Operations manager
ii. 21.5
iii. Yes
5.
(a) East Cambridgeshire District Council does not own any social housing, no is responsible for social care. Benefits overpayments are dealt with in the same process as detailed above.
(b) As above
(c) As above
6.
(a) ARP Enforcement Agents and Bristow & Sutor
(b) The procurement process would ensure that external enforcement agents adhered to regulatory authority’s codes of practice. Vulnerability will form a part of these. Often a list of
vulnerabilities are referred to which includes a caveat of 'this is not an exhaustive list'. Domestic abuse would fall under the vulnerability category.
(c)As above
(d)Data can be shared with enforcement agents under Data Protection Laws, the contract with our enforcement agents includes adhering to Data Protection, it also includes official secrets acts and dealing with confidential information. When specifically dealing with a domestic abuse cases, these would be dealt with on a case-by-case basis, the information would only be shared if relevant to the activities of the enforcement agent and permission was given. A copy of the contract is not available as deemed commercially sensitive.
7.
(a)Yes - included in mandatory safeguarding training
(b)Yes - included in mandatory safeguarding training