FOI/EIR 25/26-412-Telecoms Software

Details of our telecoms software and usage

Under the Freedom of Information Act, I would like to request the following information.

Telephone System

What make is your telephone system?
How old is the telephone system you operate?
How many users do you have?
Is your telephone system cloud based or on premise?
Can your switchboard operators transfer external incoming calls to all users across your estate?
How many extensions does your telephone system have?

Telecoms Estate

How much do you spend annually on telecoms?
Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
How many analogue lines do you have?
How many ISDN2 Services do you have?
How many ISDN30 Services do you have?
How many mobiles do you have?
Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
What are the contact details for the person who looks after telecoms and the costs associated with these?

Microsoft

Telephone System

Telecoms Estate

£55,044.32 (2024/2025 including mobile device refresh)
£9675 Annual Licence and Support, £24,358 access and call charges, £4,200 upgrade and consultancy and £16,810 mobile device refresh and line/call charges
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172
N/A
ICT Manager

Microsoft
£64K (2024/2025)
Annually