Missed collection
We are sorry if your bin hasn’t been emptied.
You can report a missed bin collection on the day of collection until the end of the next working day.
or call us on 01353 665555.
You can then leave it out we will come and collect it the next working day.
We appreciate you bearing with us.
Bins
Please use the relevant form below:
Report a lost or broken wheeled bin or caddy
No room for bins form - Tell us if you do not have enough space
Fly-tip report
Fly-tipping is the illegal dumping of waste, find out more on our fly tipping webpages. Fly-tipping will normally be removed from town centres/shopping streets by the end of the next working day and other areas within three working days.
For further information on fly-tipping, please see our fly-tipping and illegal waste webpage.
Lost or broken wheeled bins or caddies
If your wheeled bins or caddies are lost or they have been damaged and no longer usable then please report this to us.
Report a lost or broken wheeled bin or caddy
Wheeled bin return issue
If you are having an issue with where with your wheeled bin is being returned to, please get in touch.
Report a wheeled bin return issue
Full litter or dog waste bin
Every effort is made to empty litter and dog waste bins on a regular basis. However, if you see any over-flowing litter or dog waste bins please report this to us.
Report a full litter or dog waste bin
Other
For a full list of our forms, please visit our self-service portal.