Current service information

Find your bin collection day

Waste disruptions

No current disruptions

Bank holiday collections

How you can help

Please ensure that you:

• place the correct bin or bag out for collection before 6.30am on your collection day but not before 6pm the night before
• place the correct bin or bag where your property meets the boundary or at the agreed collection point
• leave all your recycling and waste in the correct container. If your bin or bag is contaminated you will be left a bin tag or sticker giving details, please remove the item(s) ready for your next scheduled collection. If you put too much rubbish out that is extra to the black bin, or more than your purple bag allowance, these will be left with a sticker explaining why
• report a missed collection by the end of the next working day

Seasonal information

Annual pause of the garden waste collection service

Separating our garden and food waste collections means there is less demand for green bin collections over winter months. This is because:

• less garden waste is produced as gardens aren’t growing
• food waste now goes in your caddy, leaving little for the green bin / brown bags

To reflect this our free garden waste collection service will be suspended for six weeks between 7 December 2026 and 16 January 2027.

This will allow our collection crews to assist in other areas during the busy Christmas and New Year period. 

Check the online collection calendar each year for exact dates of the winter pause.

If you have done a lot of winter pruning and can’t wait for collections to resume, you can take your garden waste to the Recycling Centre at any time.

Extra recycling over Christmas

Christmas is a busy time for our waste and recycling crews. 

You can help us maintain an efficient collection service by flattening boxes and squashing plastic bottles and pots to make room for more recycling. 

If you have extra items that won’t fit in your blue-lidded bin, you can place them in a cardboard box or a clear plastic bag next to your bin. Any cardboard box you use will be collected and recycled too.

Please help us by making sure your recycling is secure so it won’t blow away on windy days.

• keep paper inside the bin so it stays dry and easier for us to recycle
• put all glass inside the bin as well - this helps keep our crews safe
• large cardboard pieces can be flattened and placed next to your bin, but again, please make sure they’re secure

We’re unable to collect extra recycling in black or coloured sacks, as our crews need to clearly see the contents to ensure only recyclable items are collected.

You can also find recycling points at recycling locator. 

There is also more food waste over the festive season. We’d like residents to consider wasting less food, please visit the Love Food Hate Waste website. 

Real Christmas trees

Real Christmas trees can be recycled alongside your green lidded bin throughout January. Please ensure that you:

• remove all decorations
• remove as many branches as possible, cut into manageable pieces and place loosely inside your bin, so it can be emptied without the branches getting stuck
• cut the trunk into pieces, no wider than 6 inches/15cm diameter or higher than your wheeled bin and leave out alongside your food and garden waste bin on your next scheduled collection date

Unfortunately, artificial trees cannot be recycled but can be re-used by donating them to charities and care homes, or can be taken to your local household waste recycling centre, if no longer needed. 

Frozen bins

In some areas freezing temperatures may cause waste to stick to the inside of bins. Crew members will try their best to remove this, however, should material not come out, crews will leave a tag explaining that they have tried to empty the bin. We are unable to return in these circumstances but will attempt to empty the bin again on the next scheduled collection.

Actions you can take to reduce the chances of your bins freezing include:

• putting the bin in a sunny place or close to a wall (or if possible, storing it in a garage or shed), and then putting it out on the morning of collection before 6.30am
• putting a piece of cardboard at the bottom of the bin (please only do this when a chilly period is forecast as normally cardboard should go in the blue lidded bin)

We do not advise residents to lean into bins to loosen material as this may result in accidents occurring. 

Severe weather

Please help to minimise potential disruption to waste collections in severe weather by: 

• where possible do not put bins and bags out until the morning of collection, although they must be available by 6:30am
• where possible leave bins and bags in a sheltered position, although they must still be visible from the road and on the property boundary
• avoid overfilling bins and tie the tops of bags to reduce the risk of litter
• recover bins as soon as possible after they have been emptied to reduce the risk of them being blown around

Thank you for your assistance. Please be aware that collections may be run later than normal because of adverse conditions.