Council provides one-stop-shop for residents

Council provides one-stop-shop for residents

Residents looking to apply to the housing register in East Cambridgeshire are soon to benefit from a one-stop-shop when it comes to discussing their housing needs - and finding a suitable property.

The council already offers drop-in clinics for anyone in the district who needs help with housing, homelessness and advice relating to benefits and income. From 1 November, the council will also be taking over the management of the East Cambs housing register from Sanctuary. 

The housing register is a record of everyone who has applied to be considered for a home owned by a social landlord, usually a housing association. 

For most people the easiest way to apply is online at www.home-link.org.uk.

However, anyone who wants to discuss their housing needs, requires extra help, or has no access to the internet, is advised to attend one of the council’s drop-in sessions in the first instance.

At the sessions trained experts can provide advice and support around housing, benefits, money worries and energy costs, mental health, domestic abuse and drink and drug challenges.

Councillor Anna Bailey, Leader of the council, said: “Bringing the housing register back under the wing of the district council is all about making it as easy as possible for residents to find the right accommodation to meet their needs and giving people more choice.

“While some people will just be happy to go online and register, often the need to move house is driven by a change of circumstances, such as the loss of a job, having children or a relationship breakdown. 

“This is where we can help. We can take time to sit down with residents to look at the bigger picture and perhaps help out in other areas too, such as signposting to mental health charities, reviewing benefits or helping secure rental deposits.”

Once an application has been received for the housing register, the council will prioritise applications into four different bands depending on the household circumstances and housing needs.

The drop-in sessions are run Monday to Friday 10am until 4pm at the council offices located at The Grange, Nutholt Lane, Ely. Sessions are also held at Soham Library, Wednesdays 10am until midday and Littleport Library 10am until midday on Fridays.

Residents can contact the council on 01353 665555 or email: housingregisterqueries@eastcambs.gov.uk