Details of IT software used for numerous different functions
Request received 20 October 2026
Under the Freedom of Information Act 2000, please tell me, for each of the systems listed
below:
1. the name of the system or product
2. the supplier
3. the contract start date
4. the contract end date, and the latest date it could end if all extension options are used
5. the annual contract value (or the total value, if that is how you record it)
The systems:
(a) Housing management (if the council manages its own housing)
(b) Revenues and benefits (council tax, business rates, housing benefit)
(c) Finance or ERP
(d) HR and payroll
(e) Customer relationship management (CRM) or customer contact
(f) Waste and recycling collection management
(g) Parking enforcement and permits
(h) Planning and building control
(i) Adult and children's social care case management
(j) Telephony or contact centre
Responded on 20 October 2026
For all responses, except for (b), please see our Contract Register at open data
For (b) please see response
below.
I have listed the supplier’s name and corresponding contract register number below:
(a) The council does not own or manage any housing stock
(b) Civica UK Limited / Contract Number BCONTRACT 165-BK-23
(c) Unit 4 (Agresso) / Contract Number 655
(d) Midland HR (iTrent) / Contract Number 1058
(e) Granicus (Firmstep) / Contract Number 958
(f) East Cambs Street Scene / Contract Number 1415
(g) Chipside / Contract Number 1250
(h) Idox Software / Contract Number 1085
(i) This function falls under the remit of Cambridgeshire County Council
(j) Alternative Networks / Contract Number 1041