Street level breakdown of missed or delayed waste collections
Request received 26 August 2026
Under the Freedom of Information Act 2000, please provide the following information for each of these financial years:
- 2023/24
- 2024/25
- 2025/26
- One day
- Two days
- Three to seven days
- Eight to 14 days
- More than 14 days
- Not subsequently collected or completion date not recorded
1.How many household waste, or recycling collections were recorded by the council as missed or not completed on their scheduled collection date?
2.Where recorded, please provide a breakdown of these collections by the length of the delay before collection was completed:
3.Please provide a street-level breakdown of confirmed missed or delayed collections. I am requesting street names only and do not require house numbers, residents’ names or complete addresses.
4.How many complaints did the council receive concerning missed or delayed household waste or recycling collections?
Responded 24 September 2026
1. See attached spreadsheets -
Attachment 1 – 2025/26, Attachment 2 – 2024/25 Attachment 3 – 2023/24
2. The council does hold this information, however this is recorded against each individual missed collection. We would therefore need to review each individual customer record to retrieve the data. As there are 5679 records we are unable to complete this with the timescale allowed. Please note however if missed collections are reported in accordance with our policy we will collect by the end of the next working day at the latest. Please see Report a problem | East Cambridgeshire District Council
3. See attached spreadsheets.
4. See attached spreadsheets.
The Council considers that the requested information falls within the Environmental Information Regulations (“EIR”), which relate to information on activities affecting or likely to affect the elements and factors of the environment.
This information is exempt from disclosure under Section 12(4)(b) of the Freedom of Information Act 2000. In respect of those requests that are answered in full, partially or the total refused, please take this as notice under FOIA, that we:
a) Consider the information as exempt from disclosure under the Act.
b) Claim exempt under sections of the Act:
Section 12(4)(b) Manifestly Unreasonable
c) State why the exemption applies:
12(4) For the purposes of paragraph (1)(a), a public authority may refuse to disclose information to the extent that – (b) the request for information is manifestly unreasonable