FOI/EIR 26/27-282-FOI Statistics

Breakdown of FOI and DSAR requests for past five years

Request received 20 August 2026

1. The name of any case management or software system currently used to log, track and manage FOI/EIR requests, including any modules, add-ons or configured tools (for example a CRM, case management platform, shared mailbox or SharePoint list) used for this purpose.
2. A copy or extract of any recorded documentation (for example internal guidance, process maps or handling procedures) describing how FOI/EIR requests are logged, tracked and managed. If no such documentation is held, please confirm that.
3. The number of full-time equivalent (FTE) staff involved in processing FOI/EIR requests, and the job titles of those roles. I am not requesting the names of any individuals; job titles or role descriptions are sufficient.
4. Any recorded information describing how FOI/EIR requests are assigned and coordinated across the organisation — for example, whether a central team handles requests end-to-end, or whether requests are passed to individual departments or teams to respond directly. If no such information is held, please confirm that.
5. Any recorded information setting out internal target response times for FOI/EIR requests in addition to the statutory 20 working day deadline — for example internal service level agreements, process checklists or workflow timelines. If no such information is held, please confirm that.
6. For each of the last five financial years ending 31 March (2021-22, 2022-23, 2023-24, 2024-25 and 2025-26), please provide separately for each year:
- The number of FOI requests received
- The number of EIR requests received
- The number of Subject Access Requests (SARs) received
- The number of each of the above completed within the applicable statutory timeframe

Responded 1 September 2026

1. Microsoft Outlook and Excel
2. Please see attached
3. 1 x 0.66 FTE (0.66FTE includes other responsibilities as well as FOI/EIR requests. Digital Services and Information Manager.
4. Information Not Held
5. Information Not Held
6. Please see below.
EIRs are dealt with by individual departments and until recently statistics were not held.
Since September 2025, EIR responses have been officially logged. From those responses, we can advise that we receive approximately 200 EIR requests per month (2400 per year), of which 99% are responded to on time.