FOI/EIR 26/27-161-Software Systems

Details of software systems used for Finance, HR, CRM and Procurement

Received 23 June 2026

I am writing to you under the Freedom of Information Act 2000 (and the Freedom of Information (Scotland) Act 2002, where applicable) to request information regarding the software systems the council currently uses to manage its core back-office business functions.
For each of the following six business areas, please provide the details requested below:

  • Finance and Accounting (e.g., General Ledger, Budgeting, Treasury)
  • Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing)
  • Procurement and Sourcing (e.g., E-Procurement, Contract Management)
  • Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking)
  • Project and Portfolio Management (e.g., Capital project tracking, Resource allocation)
  • Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office)

For each of the six business areas listed above, please provide the following:

  • System Name: (The name of the software)
  • Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house")
  • System Architecture: Please specify which of the following best describes the setup:
  • Part of a full, integrated Enterprise Resource Planning (ERP) system.
  • A standalone Commercial Off-The-Shelf (COTS) application.
  • A bespoke, in-house developed solution.
  • Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model?
  • Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)?
  • Whether the council plans to change the system in the future

Additional Note: If the council utilises a single, integrated ERP system (e.g., SAP, Oracle, Microsoft Dynamics) to cover multiple business areas listed above, please state the name of the overarching ERP and confirm which specific modules are currently active.

Responded 26 June 2026

Finance

  • Unit 4
  • Agresso
  • A standalone Commercial Off-The-Shelf (COTS) application.
  • Cloud Based
  • Contract end date: 30/04/2027
  • No, although this will be reviewed as we move into Local Government Reform

Human Resources 

  • Midland HR
  • iTrent
  • A standalone Commercial Off-The-Shelf (COTS) application.
  • Cloud based
  • Contract end date: 09/05/2030
  • No, although this will be reviewed as we move into Local Government Reform

Procurement 

  • In-Tend
  • In-Tend E-Tendering Portal
  • A standalone Commercial Off-The-Shelf (COTS) application.
  • Cloud based
  • Contract end date: 31/03/2030
  • No

Asset and Facilities Management

  • We do not use any Asset and Facilities Management software

Project and Portfolio Management

  • We do not use any Project or Portfolio management software

Citizen and Frontline Integrations

  • Granicus Gov Service
  • Granicus (Firmstep)
  • A standalone Commercial Off-The-Shelf (COTS) application.
  • Cloud based
  • Contract end date: 09/04/2027
  • No, although this will be reviewed as we move into Local Government Reform