Details of our CRM digital platform contract
Received 18 May 2026
1. CRM Platform Information:
a. What CRM digital platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. What is the annual contract value for the CRM platform?
2. In light of the upcoming Local Government Reorganisation, has the council undertaken (or does it plan to undertake) any review, consolidation, or replacement of systems used. If so, please provide details of the scope, expected timelines, and whether this activity is anticipated to be delivered within the first 12 months of reorganisation or as part of a longer-term (e.g. 3-year) plan.
Responded 19 May 2026
1.
a. Granicus (Firmstep)
b. March 2028
c. £42,735.00 for 2026/27
2. No. We have undertaken a contract analysis with all regional councils involved with LGR and no further action will be taken until the LGR decision is announced in July 2026.