Breakdown of communication channels and postage usage
Received 22 April 2026
I am writing to request information under the Freedom of Information Act 2000 regarding your council's digital transformation initiatives.
Unless otherwise stated, please provide figures covering the period 1 April 2025 to 31 March 2026.
Print and Postal Communications
1.The total number of letters sent by the authority.
2. Of these letters:
a. Number sent via 1st class post
b. Number sent via 2nd class post
3.The number of letters printed and posted in-house.
4.The number of letters sent via a hybrid mail service.
5.If hybrid mail is used:
a. The name of the hybrid mail provider (e.g. Whistl, UK Mail, etc.).
b. The date the current arrangement was agreed.
c. The contract expiry date (if applicable).
Digital Communication Portals
6.The number of digital communication portals currently operated by the authority.
7.The name(s) of the digital portal provider(s).
8.For each digital portal:
a. The month and year it went live
b. The number of citizens registered
c. The approximate number of communications sent via the portal during the period.
9.The preferred framework used (if any) for procuring digital communication platforms.
Digital Transformation and Channel Mix
10.Please state whether the authority has an active digital transformation programme relating to citizen communications (yes/no).
11.Whether the authority uses email as an outbound communication channel for residents (yes/no).
Responsible Roles
12.The name of the Manager responsible for:
a. Print and post management
b. Parking services
c. Accounts payable
d. Digital transformation
13.For each role above, please provide a Specific email address where available.
Responded 14 May 2026
1.95,893.
2.
a. 5,125
b. 90,380
3.95,893
4.0.
5.
a. N/A
b. N/A
c. N/A
6.Telephone, Email, Website Self-Serve
7.Microsoft, Invuse (website) and Granicus (CRM)
8.Information is not held for telephone or email. Website self-serve:
Introduced in 2008
40,919 registered users
8,426 cases in 2025/26
9.No preferred framework
10.No
11.Yes
12.
- Reprographics Manager
- Facilities Manager
- Director Finance
- n/a
13.