Post number: CSS025
£32,046 to £35,570 per annum plus benefits
Full time, permanent
Are you passionate about delivering excellent customer service? Do you enjoy working with the public and providing help and support to customers?
Working primarily over the telephone, you will be at the heart of our customer service, providing a friendly, professional and efficient service and resolving enquiries at the first point of contact wherever possible. You will also support customers face-to-face at our reception desk, as well as responding to email and online enquiries. You will use council systems to log customer interactions and undertake associated administrative tasks, with full training provided.
With previous experience in a similar role and a good understanding of customer service, you will have excellent listening, communication, interpersonal and keyboard skills. You will bring a positive, “can-do” attitude and a flexible, proactive approach to your work.
Working collaboratively as part of a team, you will help ensure our front-facing service is delivered effectively and that our customers consistently receive an excellent level of service.
This role is office based. The hours of work are 37 per week, to be worked 8:45am – 5.00pm Monday to Thursday and 8.45am – 4.30pm on Friday.
Benefits
In return, the council offers a range of benefits including:
- childcare scheme (in approved cases)
- occupational health programme
- training and development
- uniform provided
- holiday, sickness and pension scheme entitlements
If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.
For an informal discussion about the post please contact Helen Sarkies, Customer Services Manager on 01353 665555.
Adverts for posts that don’t require a DBS check or a Basic DBS check
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the on the website.
How to apply
Closing date for completed applications is Friday 30 October 2026
The selection process will take place week commencing 9 November 2026
Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.
The council is an equal opportunities employer and operates a no smoking policy.