Customer charter and service standards

Customer charters provide the framework for communicating how we will meet the expectations of our external customers. In addition, a customer charter provides clear and concise statements detailing the ways that we can measure customer service levels.

The service standards demonstrate what each front facing service within the council will adhere to, and the timescales which you can expect us to deal with your query. We are committed to ensuring that you are 100% satisfied with the service you are getting.