This privacy notice is intended to inform you on how we gather, define and use your information. All your personal information will be held and used in accordance with the UK General Data Protection Regulation (UK GDPR).
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When you use this website, you are agreeing to this statement and any additional privacy statements on individual pages within the website.
We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside the council. The law says we must have one or more of these reasons, as a lawful basis to process:
Any personal information you give us will only be used in accordance with principles found in the Data Protection Act. More information about the Data Protection Act is available on the ICO website.
By providing services for you, we ask for a wide range of information, some of which might be sensitive. The required information will vary according to which service you are accessing. We will only collect the information we require from you in relation to the specific service you have requested.
We use your personal information to deliver services, fulfil an obligation or answer queries you have. Only those authorised to process your data can access your data. We work hard to ensure our staff can only see the data they need to perform their tasks. All our staff are trained to understand data protection and what they need to do to keep your data secure.
We may need to collect personal information by law, carrying out a public task or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean we cannot perform services or give assistance to you. Any data collection that is optional would be made clear at the point of collection.
We process your information as is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. In certain circumstances the processing of your information will be necessary for compliance with a legal obligation or for the performance of a contract.
We may need to pass your information to other people and organisations that process information, or provide a service, on our behalf. These providers are obliged to keep your details securely, and use them only for the intended specified purpose.
We may share your information with our partners where it helps to provide a public service. Partners will keep your details securely, and use them only for the intended specified purpose.
We may disclose information within and to other partners where it is necessary, either to comply with a legal obligation, regulation, court order, legal process or enforceable governmental request.
We may disclose information when necessary to prevent risk of harm to an individual.
If we need to disclose sensitive or confidential information, we will do so with your prior explicit consent or where we are legally required to. We shall inform you of any disclosure of information where possible.
We also share information for the purpose of protecting public funds, and for the prevention and detection of crime.
We keep your information for as long as required according to the retention policy of specific departments. This may vary according to national law. All of your data is stored with the European Union (EU).
In regard to all of the above you can request access to information that we hold about you, this is called a Data Subject Access Request.
The Government has set out a number of data protection principles and rights for you that we must follow when using your personal data. These principles and rights are detailed in the Data Protection Act. How we comply with these principles and rights is explained in our Data Protection Guidance.
If you wish to complain about the way in which your personal data has been processed then your complaint will be dealt in accordance with our complaint's procedure. If you are still unhappy with the decision, you have a right of appeal to the ICO.
The information you give when you complete and return a form electronically or on paper will be held in accordance the Data Protection Act 2018.
We are required by law to protect the public funds we administer. In order to do this we may share information provided to us with other bodies responsible for auditing or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.
We participate in the Cabinet Office’s National Fraud Initiative (NFI); a data matching exercise to assist in the prevention and detection of fraud. We also are part of a multi-country Fraud Hub. The purpose of the Hub is expanding on the NFI with the purpose for the prevention and detection of fraud using cross county data matching.
We share data with the ONS, who have a lawful basis to process personal data under the Data Protection Act 2018. Data is shared for the purpose of producing statistics only. Data will be kept securely, for no longer than is necessary, and will not be transferred to any third parties except where explicitly stated.
To find out more about how we use cookies please see our Cookies Notice.
Our website at www.eastcambs.gov.uk may contain links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage our users to be aware when they leave this site and to read the privacy statements applicable on those sites. This privacy policy does not apply to information collected on third parties' sites.
We always use a secure connection when collecting personal financial information from you and conform to PCI standards. All forms which request credit card or bank details use the SSL (Secure Sockets Layer) protocol for encryption. Most web browsers (Microsoft Explorer, Mozilla Firefox, Safari, Google Chrome, for example) support SSL. The link between your web browser and the server is secure if your web browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning https://, rather than http://.
If you have any questions or comments about this privacy notice please contact: The Data Protection Officer, The Grange, Nutholt Lane, Ely, Cambs, CB7 4EE, email: dataprotection@eastcambs.gov.uk
Our privacy policy may change from time to time. The amended version will be published on our website and any significant changes will be communicated to supporters either on the website or directly. This will replace any previous privacy policy wording and all conditions and terms of use will be in force from the date of publication.