Report a Waste Collection Problem

The following problem report forms are available to complete online for the East Cambs Street Scene Service:

Missed Collections

Missed Household Waste or Recycling CollectionPlease check that your neighbours bins have been collected, and that no stickers have been placed on your waste before reporting a missed bin, as the crew may not have serviced your area yet, or there may be a reason your waste was not collected.   In the event of a genuine missed collection, please report this to us by the end of the next working day.Report a Missed Bin
Missed Bulky Waste CollectionIf your bulky waste collection has not been collected on the agreed date, please report this to us by the end of the next working day.Report a Missed Bulky Collection
Missed Clinical Waste CollectionIf your clinical waste collection has not been collected on the agreed date, please report this to us by the end of the next working day.Report a Missed Clinical Collection

Other Household Collection Issues

Brown Bags Not LeftIf you receive the alternative recycling service, and your brown sacks were not replaced, please report this to us by the end of the next working day.  Brown sacks will only be replaced, like-for-like up to a maximum of 4 bags per collection.Report Brown Bags Not Left
Clear Sacks - Request Additional If you receive the alternative recycling service, and you need more clear sacks, please let us know using this form.Clear Sacks Request
Inappropriate Behaviour ComplaintPlease use this form if you wish to submit a complaint about the behaviour of the waste collection or street cleansing staff:Report Inappropriate Behaviour
Lost or Broken Wheeled BinIf you have lost or broken one of your wheeled bins, please let us know, and we will replace it within 10 working days.Lost/Broken Wheeled Bin
Wheeled Bin Return IssueIf your wheeled bin is consistently not being replaced correctly, please let us know.Wheeled Bin Return Issue

Street Cleansing Issues

Fly Tipping

Fly-tipping will normally be removed from town centres/shopping streets by the end of the next working day and other areas within 3 working days. Sometimes, further investigation may be required, in which case it may take longer to remove.

Report Flytipping
Dog FoulingIf you wish to report an incident of dog fouling, please let us know.Report Dog Fouling
Dead Animal on the Highway

If you find a dead animal in the street or on any other public land, please contact us and we will remove the animal as quickly as we can.

The Council is not responsible for dead animals on private land.

Report a Dead Animal
Drug Paraphernalia 

The Council is responsible for the removal of drug related items found in a public place during normal office hours.  If you have found drug related items, please contact customer services on 01353 665555 or complete this form.  Do not touch the items or place them in a bin or toilet.

If you have discovered drug related items in a public place outside of normal office hours please contact the police on 0845 4564564.

Drug Paraphernalia Report
Full Litter or Dog Waste Bin

Litter bins in Ely, Littleport and Soham town centres are emptied daily.  Other villages and town outskirts are emptied on the normal refuse collection days.

Check Collection Days

Dog waste bins are serviced once a week throughout the district.

If you would like to report a full litter or dog waste bin, please complete this form:

Report a Full Bin

Recycling Centre Problem

Please use this form to report a problem at any of the district's recycling centres, such as full bins, vandalism, flytipping etc.

Report a Recycling Centre Problem
Hazardous SpillageIf you wish to report a hazardous spillage on a road, please let us know.  If the problem is a major chemical or fuel spillage, please contact the Fire Brigade on 01480 444500.Report a Hazardous Spillage
Waste Collection SpillageIf you wish to report a spillage from a waste collection vehicle, please let us know.  Your report will be passed to the East Cambs Street Scene Team who will aim to clear the spillage as soon as possible.Report a Waste Collection Spillage
LitterIf you wish to report a litter problem, please let us know.  Report Litter
Leaf LitterIf you wish to report an area with a large leaf litter problem, please let us know.Report Leaf Litter

Do you have a self-service account?

Signing up is quick and simple, and once you have an account, you can apply, pay for, and report issues and track the progress of your cases 24-7.

Why not sign up today at https://self.eastcambs.gov.uk/

Please visit our Self Service Portal services page to see what is available.

Information held by the Council is solely used for providing services to customers and is not made available to any other party other than for the purpose of protecting public funds. For more information, please see the Council’s privacy statement.